Overview
Excavaro sells heavy equipment and attachments for professional use. This Returns & Refunds Policy explains when returns are accepted, who pays freight, and how warranty claims differ from returns. By placing an order you agree to these terms.
Return window
You may request a return within 14 days of delivery for eligible unused equipment. After 14 days, sales are final except where required by law or covered under warranty.
Eligibility
To be eligible for a return, the machine or attachment must be:
- Unused and unoperated (no hours on the meter beyond factory/delivery checks)
- In the same condition as received, with all original packaging, manuals, keys, and accessories
- Free of installation marks, fuel/oil contamination beyond delivery fill, track/road wear from use, or jobsite damage
Custom-ordered configurations, special-order attachments, and items marked final sale are not returnable.
Non-returnable items
- Equipment that has been started for work, operated on a jobsite, or registered/titled where applicable
- Wear parts once installed (teeth, filters, hoses, etc.)
- Digital documents, gift cards, and special-order freight arrangements
How to start a return
Email [email protected] or call 917-695-2768 with your order number, delivery date, and photos of the unit and packaging. Do not ship equipment back without a written Return Authorization (RA) from Excavaro.
Return shipping (buyer responsibility)
Heavy equipment returns require freight. The buyer is responsible for all return freight, lift-gate, crating, and insurance costs unless we confirm the return is due to our error (wrong item shipped) or a documented defect at delivery that we elect to reverse rather than repair under warranty.
Returns must be shipped to the location specified on your RA. Unauthorized returns may be refused.
Restocking fee
Approved returns of unused equipment are subject to a restocking fee of up to 15% of the product price to cover inspection, rehandling, and remarketing. The restocking fee is waived when the return is solely due to Excavaro shipping the wrong product.
Refunds
Once we receive and inspect the return, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 10 business days of inspection approval, minus applicable restocking fees and any unpaid return freight. Original outbound freight is non-refundable unless the return is due to our shipping error.
Damaged in transit
Inspect every shipment before signing. Note visible damage on the carrier’s delivery receipt and photograph the unit, packaging, and bill of lading. Report concealed damage within 48 hours of delivery to [email protected] with photos and your order number. We will work with the freight carrier on a claim. Signing “clear” without noting damage can limit claim options.
Warranty vs. returns
A return reverses a sale for unused equipment within the return window. A warranty claim covers defects in materials or workmanship on equipment you keep, per the warranty terms on the product page and our Shipping & Warranty page. Warranty service may include parts, repair guidance, or replacement of defective components — it is not an automatic full refund or free return freight.
Cancellations
Orders cancelled before the unit leaves the warehouse may be refunded in full. Once freight is booked or the unit has shipped, cancellation is treated as a return and the terms above apply.
Contact
Excavaro
656 Gulf Ave, Staten Island, NY 10314, USA
Phone: 917-695-2768
Email: [email protected]